GENERAL DESCRIPTION:

The ERP Project Analyst supports the ERP Infrastructure Manager in planning, coordinating, and implementing the Tax Collector’s Office Enterprise Resource Planning (ERP) system. This position assists in overseeing project activities, supervising assigned staff, and ensuring ERP solutions meet operational, financial, and compliance needs. The role acts as a bridge between the ERP Infrastructure Manager, technical teams, and business units, helping to ensure timely, cost-effective, and high-quality project delivery.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from a four-year college or university with major coursework in Computer Science, Management Information Systems, Business Administration, or a related field.
• Three (3) years of experience with ERP systems in project coordination, implementation, or support roles.
• One (1) year in a supervisory or lead role preferred.
• Experience in government or public-sector ERP systems (such as property tax, revenue collection, or financial management) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of ERP system modules, workflows, and integration points.
• Familiarity with project management methodologies and tools.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills to interact effectively with technical staff, business users, vendors, and management.
• Problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Awareness of data security practices and compliance requirements.

PHYSICAL REQUIREMENTS

• Work is generally sedentary but may require lifting or moving equipment weighing up to 50 pounds. Occasional travel between office locations or data centers may be required.

SENSORY REQUIREMENTS

• Requires visual acuity to work with computer hardware and software, and the ability to communicate effectively both verbally and in writing.

• Assist the ERP Infrastructure Manager in the planning, execution, and monitoring of ERP implementation, upgrades, and enhancements.
• Supervise ERP project team members and coordinate daily tasks, timelines, and deliverables.
• Support the development of project plans, schedules, budgets, and resource allocations.
• Assist with requirements gathering, process mapping, and system documentation to ensure accurate ERP configuration and alignment with office operations.
• Coordinate with IT staff, department supervisors, and vendors to ensure integration of ERP modules with other systems, such as tax roll processing, licensing, payments, and collections.
• Help prepare and facilitate system testing, quality assurance, and user acceptance activities.
• Track progress against milestones, report issues, and recommend solutions to the Infrastructure Manager.
• Provide guidance and training to team members and end-users on ERP system functionality and best practices.
• Assist in vendor management, including reviewing deliverables and ensuring service level agreements are met.
• Maintain awareness of system security, data integrity, and compliance with applicable statutes and organizational policies.