About the job

Job Title - Client-Side ERP Project Manager and Owner's RepresentativeJob Id 1255087

• Security Clearance: Australian Working rights
• Length of Contract: 16 months
• The role closes on 08/10/2026
• Location: Jundah, QLD

• Key responsibilities: Review the final Civica contract, statement of work, implementation plan, milestone and payment schedule, acceptance regime, service levels and Council dependencies.
• Establish a practical project management system that is proportionate to Council's size while providing strong traceability and control.
• Act as Council's day-to-day project representative for contract administration, monitoring, coordination and escalation, strictly within delegations and written authorities confirmed by Council.
• Support establishment and operation of the Project Steering Committee, including terms of reference, agendas, papers, minutes, action tracking and decision records.
• Lead a structured change program that addresses stakeholder impacts, role changes, readiness, communications, training, resistance and adoption.
• Facilitate end-to-end review and redesign of priority processes, avoiding unnecessary replication of legacy practices.
• Lead development of a reporting strategy that identifies statutory, management, operational, Council and community reporting requirements.
• Establish the client-side data governance, migration and historical data strategy, including scope, ownership, retention, access and archival decisions.
• Develop the Council-side test and assurance strategy.
• Prepare a detailed continuity plan for critical Council services through implementation and cutover.
• Coordinate preparation and maintenance of the integrated cutover plan and go/no-go criteria, drawing together Council, Civica and specialist inputs.

• Essential Experience and / or Qualifications:Demonstrated leadership of client-side ERP or major enterprise system implementations of comparable risk and organisational impact.
• Demonstrated contract and commercial management experience, including deliverables, acceptance, milestones, variations, disputes, defects and vendor performance.
• Practical knowledge of systems relative to finance, payroll, rates, assets, procurement, reporting, audit and statutory obligations.
• Demonstrated organisational change management capability, including stakeholder analysis, communications, training, readiness and adoption.
• Demonstrated business process redesign and benefits realisation experience.
• Demonstrated data migration, data quality, reconciliation, historical data and cutover assurance experience.
• Demonstrated testing and acceptance management, including end-to-end UAT, defect triage and go-live readiness.
• Ability to work effectively with small, remote organisations and limited internal capacity.
• High-quality executive writing, facilitation, negotiation, judgement and issue escalation skills.
• Capacity to provide continuity of key personnel through critical project stages.
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