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ERP Senior Analyst at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dataverse, JavaScript, TypeScript, Power Automate, Dynamics 365, Power Apps, Omnichannel, C#, Customer Service, Logic Apps, Service Bus, CI/CD, Azure DevOps, GitHub, Telemetry, Documentation

Industry

IT Services and IT Consulting

Description

Configure Dataverse tables, forms, views, and business rules; build model-driven app components. Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls. Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup. Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision. Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects. 1-5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts. Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins. Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub). Strong learning mindset, collaboration, and attention to quality and documentation."

Responsibilities

The ERP Senior Analyst will configure Dataverse tables and build model-driven app components while assisting with plugins and PCF controls. They will also contribute to Customer Service features and support integrations under supervision.