Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
ERP Specialist at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dynamics 365, Power Platform, Customer Service, Power Apps, Power Automate, Dataverse, JavaScript, TypeScript, .NET, C#, PCF, Omnichannel, Azure DevOps, GitHub, Debugging, Documentation

Industry

IT Services and IT Consulting

Description
"Role Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD. Responsibilities Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities. Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows. Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility. Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries. Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod. Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers. Requirements 5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience. Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF. Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF). Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management. Strong debugging, communication, and documentation skills."
Responsibilities
The ERP Specialist will design and implement features on the Customer Service module, focusing on quality and performance. They will also collaborate across squads and contribute to standards and CI/CD processes.