firstPRO is seeking an experienced ERP Support Specialist to provide advanced technical support in a fast-paced manufacturing environment. This role focuses on troubleshooting complex ERP/MES issues, resolving customer challenges, and ensuring smooth system operations. The ideal candidate combines strong technical expertise with excellent customer service skills. This is a Direct hire, fully remote role opportunity to work with mission-critical systems in a fast-paced, collaborative environment

QUALIFICATIONS

• Advanced SQL skills required (queries, joins, data validation).
• Strong troubleshooting skills with ERP/MES platforms.
• Experience with Windows Server environments.
• Background in packaging or corrugated industry highly preferred; broader manufacturing experience acceptable.
• Customer-focused mindset with proven ability to resolve complex issues.
• Familiarity with APIs and integrations preferred.
• Experience using support/ticketing tools.
• Excellent communication and problem-solving skills.
  Job Type: Full-time
  Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Provide Level 2 support for ERP and MES platforms, resolving complex application and system issues.
• Troubleshoot and resolve problems related to SQL databases, Windows Server environments, and ERP integrations.
• Write and optimize SQL queries (including joins, data validation, and reporting).
• Collaborate with customers to identify issues, gather requirements, and deliver timely solutions.
• Work with APIs for integrations (experience preferred).
• Utilize support tools to manage tickets, track issues, and document resolutions.
• Ensure compliance with company standards and best practices in system support.