COMPANY OVERVIEW

At Superior, we stand as a global leader in manufacturing high integrity sealing products. We commit to a culture of excellence and continuous improvement in the design, manufacture and supply of o-rings and special mouldings.
Since 1972, Superior has built a reputation by meeting its customers’ current needs and anticipating future challenges.
Superior works closely with global market leaders in sectors including engineering, automotive, food and beverage, electronics and medical equipment. We strive to help ensure the dependability and quality of our clients’ products.
We are delighted to be recruiting an ERP Support team member to join our IT department and support with the implementation of a new ERP system.

SUMMARY:

This role is responsible for providing day-to-day support, maintenance and implementation of the ERP (IFS) applications system, ensuring timely resolution of user issues, and supporting system configuration, testing, and continuous improvement initiatives. This role is critical to ensuring business continuity across departments using IFS modules including Finance, Supply Chain, Manufacturing, Projects, and HR.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Assist in user training and onboarding of the new IFS system and new features and modules when they arise
• Serve as the first point of contact for IFS-related support requests from end-users.
• Troubleshoot functional and technical issues within the IFS application, escalating to appropriate internal teams when necessary.
• Log, track, and manage tickets using a ticketing system to ensure timely resolution.
• Participate in regular maintenance and updates of the IFS system
• Collaborate with functional leads and developers to test and validate the new system, configurations or customisations.
• Document processes, issues, solutions, and FAQs for knowledge base purposes.
• Support data integrity checks and facilitate periodic audits within IFS.
• Contribute to continuous improvement by identifying recurring issues or inefficiencies in system usage.
• Assist in small projects related to ERP enhancements, module rollouts, or integration initiatives.

RELATIONSHIPS AND ROLES:

· To demonstrate the ability to interact and cooperate with all company employees
· To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity
· Maintain professional internal and external relationships that meet company core values
· Proactively establish and maintain effective team relationships with all support departments