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ERP Systems Support Specialist at Connective Business Solution

Tallahassee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Identification, On-the-Spot Training, Data Maintenance, ERP Best Practices, Technical Support, Process Improvement, Help Desk Support, Coaching, Reporting, Troubleshooting, Knowledge Transfer, Basic Fixes, Online Help Development, Escalation Management, Project Team Collaboration, Technical Leadership

Industry

Description

General Characteristics Serves as single point-of-contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts). Maintains history reports, identifies and addresses re-occurring problems, and assists in the development and execution of ERP and business process best practices across the organization. Performs basic fixes and data maintenance. May develop on-line help and update systems support help scripts. This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant. This position requires more advanced training than a similar help desk position. Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Experience: A minimum of 3 years of business and/or ERP experience. Complexity: Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a technical leader. Works on small to large, complex projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior technical staff. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*

Responsibilities

Serve as the single point-of-contact for end-users after Power Users have assisted them. Perform problem identification, provide training, escalate issues, and maintain history reports to improve ERP and business processes.