ERP SYSTEMS SUPPORT SPECIALIST-THE STATE OF FLORIDA

Experience :- 3+ Years
Vacancy :- 1
Location :- The State of Florida USA
Salary :- Negotiable

Job Type :- Hybrid

• Serves as single point-of-contact for end-users after Power Users have assisted end-users.
• Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer.
• Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts).
• Maintains history reports, identifies, and addresses re-occurring problems, and assists in the development and execution of ERP and business process best practices across the organization.
• Performs basic fixes and data maintenance.
• May develop on-line help and update systems support help scripts.
• This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant.
• This position requires more advanced training than a similar help desk position.

DIMENSIONS EDUCATION:

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

EXPERIENCE:

A minimum of 3 years of business and/or ERP experience.

Please refer the Job description for details