Our Contact Centre team, within the Business Operations and Governance Branch, is at the forefront of eSafety’s mission to support frontline workers and those experiencing technology-facilitated abuse in the context of domestic, family, and sexual violence (TFA-DFSV).
Our Contact Centre delivers eSafety’s Technology-Facilitated Abuse (TFA) Support Service (the Service).
The Sydney based team consists of an EL1 Contact Centre Team Lead, EL1 Contact Centre Senior Coordinator and APS 6 Contact Centre Officers working collaboratively to address the enquiries received, reporting to the Contact Centre Manager.
As Contact Centre Officer you will respond to a mix of inbound and outbound calls, webforms and emails. You will assist domestic, family and sexual violence services and frontline workers in navigating and responding to the complexities of TFA-DFSV.
You will help frontline workers to consider where a victim-survivor might be most vulnerable to digital tracking, harassment and surveillance. You will provide trauma informed guidance and advice, including step by step instruction, on digital technologies and online platforms.
We are seeking a highly motivated Contact Centre Officer who understands the harm that can be caused by the misuse of online platforms, apps and personal devices, as well as experience in the human service sector. To succeed in this role you will be an excellent communicator who is comfortable providing trauma-informed support, advice and guidance and a demonstrated ability to effectively communicate to those in distress.
This vacancy is available on a non-ongoing basis until June 2026 with the possibility of extension or becoming ongoing. Suitable candidates may be placed in a merit pool from this selection process and the pool may be used to fill similar ongoing or non-ongoing roles. Applicants may have their application and assessment results shared with other Australian Public Service (APS) agencies looking to fill similar roles.
Full details of the position, and information about how you can apply, are provided in the candidate pack.

Please refer the Job description for details