eSales Agent - Audi Nashville at Sonic Automotive

Brentwood, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

64000.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management, Crm Software, Customer Service, Sales Tactics, Objection Handling, Relationship Building, Phone Skills, Time Management, Organizational Skills, Adaptability, Multi-tasking, Goal Achievement, Written Communication, Verbal Communication, Inquiry Response

Industry

Retail Motor Vehicles

Description

Company Description Audi Nashville, at Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Annual range of pay: $52,000 to $62,000 depending on sales Job Description The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Qualifications Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Additional Information Requirements: Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required All your information will be kept confidential according to EEO guidelines. SHL Package: Sonic eSales Dealership: 166 - Audi of Nashville Compensation: USD 52000 - USD 64000 - yearly

Responsibilities

The eSales Agent is tasked with engaging customers interested in purchasing vehicles via internet inquiries and phone calls, with the primary goal of generating sales appointments and bringing customers to the dealership. This role requires delivering a premium customer experience by responding promptly, professionally, and accurately to all inquiries using lead management tools and CRM software.