eSales Agent - BMW of West Houston at Sonic Automotive

Katy, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

55000.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Lead Conversion, CRM Usage, Lead Management, Product Knowledge, Objection Handling, Customer Communication, Inbound Inquiry Response, Pricing Accuracy, Appointment Scheduling, Follow-up Communication, Inventory Knowledge, Finance Programs Knowledge, Goal Achievement, Multi-tasking, Prioritization

Industry

Retail Motor Vehicles

Description

Company Description Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At BMW of West Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc. Compensation (Hourly plus commission): $19.00 + / hour + Commission Performance-based earnings range: $39,000 - $55,000+ / year Job Description Summary; The eSales Agent is responsible for engaging with potential customers who inquire via phone, chat, or online platforms regarding new or pre-owned vehicles. The primary focus of this role is to convert inbound interest into qualified showroom appointments by delivering timely, accurate, and professional responses. This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided. Duties and Responsibilities: • Respond promptly to inbound calls, chats, and internet inquiries • Deliver accurate pricing, payment, and product information • Schedule sales appointments and support lead conversion goals • Manage follow-up communication through CRM tools • Adhere to structured outreach cadence and response timelines • Maintain up-to-date knowledge of inventory, finance programs, and incentives • Meet or exceed performance goals tied to appointments and sales outcomes Qualifications Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Exceptional communication skills, both written and verbal All applicants must be authorized to work in the USA All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license Preferred Qualifications: Previous sales BDC experience Bi-lingual Additional Information Compensation (Hourly plus commission): $19.00 + / hour + Commission Performance-based earnings range: $39,000 - $55,000+ / year Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range. Schedule: FULL TIME Sunday Always Off Saturday Availability required Perks & Benefits: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off that Grows with You Sundays Always Off Closed on Thanksgiving & Christmas Employee Pricing on Purchases & Leases Free & Discounted Gym Membership Options Exclusive Travel Deals on Hotels, Rentals & Airfare Career Growth in a Fortune 500 Company All your information will be kept confidential in accordance with EEO guidelines SHL Package: Sonic eSales Dealership: 236 - BMW of West Houston

Responsibilities

The eSales Agent is responsible for engaging potential customers via phone, chat, or online platforms regarding vehicles, with the primary goal of converting this interest into qualified showroom appointments. This role requires delivering timely, accurate, and professional responses to create a strong first impression while utilizing CRM tools for tracking and follow-up.