eSales Agent - Crest Honda at Sonic Automotive

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

84000.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication Skills, Organizational Skills, Time Management, Bilingual, Teamwork, Adaptability, Lead Management, CRM Software, Follow Up, Problem Solving, Fast Paced Environment, Verbal Skills, Relationship Building, Multi-tasking

Industry

Retail Motor Vehicles

Description

Company Description The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Compensation for this role: $36,000 - $84,000 annually depending on performance Job Description Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Bilingual Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The eSales Agent engages with customers interested in purchasing vehicles, aiming to generate sales appointments and drive customers to the dealership. They handle inquiries through various channels, ensuring a premium customer experience.