eSales Agent - Crest Honda at Sonic Automotive

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

100000.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management Tools, CRM Software, Customer Service, Sales Tactics, Objection Handling, Customer Relationship Development, Phone Skills, Written Communication, Verbal Communication, Prioritization, Multi-tasking, Goal Achievement, Time Management, Adaptability, Computer Proficiency

Industry

Retail Motor Vehicles

Description

Company Description The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Compensation for this role: $50,000 - $100,000 annually depending on performance Job Description Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Bilingual Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required Additional Information All your information will be kept confidential according to EEO guidelines. SHL Package: Sonic eSales Dealership: 144 - Crest Honda - TN Compensation: USD 50000 - USD 100000 - yearly

Responsibilities

The eSales Agent is responsible for engaging with customers interested in purchasing vehicles, handling internet inquiries and phone calls to establish contact and generate sales appointments. The ultimate goal is to drive customers to the dealership while delivering a premium customer experience.