eSales Agent - Crown Lexus at Sonic Automotive

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

17.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, MS Office Suite, Independent Work, Teamwork, Time Management, Organizational Skills, Lead Management Tools, CRM Software, Customer Service, Sales Tactics, Objection Handling, Relationship Development

Industry

Retail Motor Vehicles

Description

Company Description At Crown Lexus, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Salary: $17.00 / hour plus commission Our associates are happy to work here because: Available $0 Health plan premiums for Technicians based on tenure We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Excellent verbal and written communication skills. Strong MS Office Suite computer skills. Ability to work independently and as part of a team in a fast paced environment. Ability to work in call center environment. Strong organizational and time management skills. Ability to read and comprehend rules, regulations, policies and procedures. We offer a comprehensive benefit package, and a competitive compensation package. Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. All your information will be kept confidential according to EEOC guidelines (The eSales Rep. Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00) SHL Package: Sonic eSales Dealership: 443 - Crown Lexus

Responsibilities

The eSales Agent engages with customers interested in purchasing vehicles via internet inquiries and phone calls, aiming to establish contact and generate sales appointments to drive traffic to the dealership. This role requires delivering a premium customer experience by responding promptly and professionally while managing leads using CRM software.