eSales Agent - Lute Riley Honda at Sonic Automotive

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

7500.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Lead Management, CRM Software, Sales Tactics, Communication Skills, Time Management, Multi-tasking, Phone Etiquette, Objection Handling, Relationship Building

Industry

Retail Motor Vehicles

Description

Company Description Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Pay Range: $15/hr plus commission $2,500-$7,500 monthly range Job Description Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required Additional Information All your information will be kept confidential according to EEO guidelines SHL Package: Sonic eSales Dealership: 203 - Lute Riley Honda Compensation: USD 2500 - USD 7500 - monthly

Responsibilities

The eSales Agent engages with potential customers via phone, internet, and chat to generate sales appointments for new and pre-owned vehicles. They are responsible for providing pricing information and maintaining a premium customer experience through prompt and professional communication.