eSales agent - Mercedes Benz of McKinney at Sonic Automotive

Mckinney, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

76800.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Sales Experience, Customer Service, Time Management, Organizational Skills, Teamwork, Adaptability, Multi-tasking, Lead Management, CRM Software, Problem Solving, Follow Up, Fast Paced Environment, Verbal Skills, Relationship Building, Prioritization

Industry

Retail Motor Vehicles

Description

Company Description At Mercedes Benz of McKinney, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Annual Salary Range: $55,600-$76,800 based on performance Job Description Purpose: The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Requirements: Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Responsibilities

The eSales Agent engages with customers interested in purchasing vehicles, aiming to generate sales appointments. They handle inquiries via phone and internet, ensuring a premium customer experience through timely and professional responses.