eSales Agent - Mountain States Toyota at Sonic Automotive

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

72000.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Communication skills, Phone skills, CRM software, Lead management, Time management, Organizational skills, Multi-tasking, Problem solving, Computer proficiency, Relationship building

Industry

Retail Motor Vehicles

Description

Company Description Mountain States Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Hourly Rate:$15.25 Salary: Averages $50,000 - $72,000 / year (based on performance) Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. And more... https://jobs.sonicautomotive.com/benefits If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description Job Title: eSales Agent Department: Operations The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Qualifications Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast-paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient in using a computer Evening and weekend schedule availability required Additional Information Schedule: Full Time Weekend availability required It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. All your information will be kept confidential according to EEOC guidelines. SHL Package: Sonic eSales Dealership: 219 - Mountain States Toyota Compensation: USD 50000 - USD 72000 - yearly

Responsibilities

The eSales Agent is responsible for engaging with customers via phone, internet, and chat to generate sales appointments and drive traffic to the dealership. They must manage lead engagement processes using CRM tools while maintaining a thorough understanding of inventory, pricing, and finance programs.