Escalation Engineer, Australia.

at  Check Point Software Technologies Ltd

WHY JOIN US?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
If you want to make the world a safer place – you belong with us.

WHAT YOU BRING TO THE TABLE

• 5 to 8 years’ experience in the IT industry with focus on networking and security in the Enterprise environment
• Strong Unix and Windows system-level knowledge
• Proven understanding of enterprise class security principals design and implementation
• Knowledge of change control process in the enterprise
• Must have minimum CCSE certification (Check Point Certified Security Expert)
• Must be proficient in analyzing packet captures with tcpdump and Wireshark tools
• Must be an expert is interpreting network environments at the L2/L3 OSI layers
• Active listening and communication skills, coupled with the ability to share information, and networking skills
• Analytical problem solving skills
• Thorough understanding of the Internet technologies supported (TCP/IP, Networking, Operating systems)
• Strong personal drive and initiative
• Ability to maintain a personal schedule that is conducive to job description and team performance.
• Ability to work with support team to improve technical skills
• Continue to stay current with technology
• Ability to interface with Development to solve complex problems
• Ability to clearly communicate Technical solutions (Strong Presentation, Written and Verbal)
• Ability to use virtualization technology such as VMware

YOU WILL BE RESPONSIBLE FOR

• Provide our customers with expert technical support and service through analytical skills (problem isolation and resolution), facilitate new installations , implementations , maintenance, education, and author documentation in support of the customers environment
• Ability to prepare written technical reports based on historical trends and data
• Communicating with clients, both at the engineer and management level
• Working in a team environment, organizational ability for multi-tasking and flexibility is a must
• Occasional travel to customer sites globally as required
• Assisting Junior staff in resolving technical issues as required
• Interfacing with R&D teams to resolve complex issues and bugs
• Ability to understand and replicate customer environments for testing and troubleshooting locally
• Deliver best in class service to our customers