Escalation & Quality Control Lead at Rabobank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Efficiencies, Compliance, Risk Management, Operational Controls, Management Reporting, Continuous Improvement, Customer Service, Risk Culture, Alert Monitoring, Transaction Reporting, Sanctions Compliance, AML/CTF

Industry

Banking

Description

Job Title Escalation & Quality Control Lead Job Description Authorisation/Sign-Off Levels: Quantitative Information: • Drive process efficiencies while maintaining strong compliance and risk standards. • Optimise resources and manage operational volumes within risk appetite. • Oversee end to end alert monitoring and transaction reporting with robust operational controls. • Deliver effective management reporting to support decision making. • Embed continuous improvement initiatives in a way that are adopted and sustained. • Enhance customer service and customer (internal/external) satisfaction. • Demonstrate strong risk culture through adherence to Rabobank policies, procedures, and values. • Effective management reporting. Policy and Decision-Making Freedom: • In-line with operational procedures and work instructions and grade. Key Relationships: Internal • FEC Operations teams • Financial Crime Compliance (Line 2) • Operational Risk • Internal Audit • Senior Management External • Vendors and service providers (as relevant to governance activities) Key Performance Indicators (KPIs): • All sanctions related alerts within one (1) business day. • AML/ CTF alerts within three (3) business days for onboarding, and 10 business days for ongoing. • All transaction reporting within 10 business days. • All sanctions exposure assessments within five (5) business days. Rabobank is a cooperative bank with a mission. Together with our stakeholders, we have been dedicated to creating a future-proof society and tackling major societal challenges for 125 years. In the Netherlands, we serve retail and corporate customers; globally we focus on the Food & Agriculture sector. Our starting point is: together we can achieve more than we could alone. For big or small challenges, in every area people join forces in search of solutions. Rabobank has been doing this for 125 years. And we will continue to grow a better world together.

Responsibilities

This role involves driving process efficiencies and optimizing resources while maintaining strong compliance and risk standards across end-to-end alert monitoring and transaction reporting. The lead will also be responsible for delivering effective management reporting and embedding sustainable continuous improvement initiatives.