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Escalation Representative-Comm. Bank HO & Support-Customer Service at Kotak Mahindra Bank
Thane, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Centricity, Communication Skills, Process Knowledge, Product Knowledge, Problem Solving, Root Cause Analysis, Process Improvement

Industry

Banking

Description
Job Description   Job Role • Working towards resolution of customer concerns and closing loop with customers  • Attending cases which are from MD’s Desk / Other Senior Management of the Organization • Liaise with Department / Division Heads and be a customer advocate in resolving the cases • Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed. •  Requirements • Has customer centricity (Keeps the Customer First) in all perspective • Has good communication skills (written and verbal) • Has sound process / product knowledge • Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Responsibilities
The Escalation Representative will work towards resolving customer concerns and closing the loop with customers. This role involves attending to escalated cases from senior management and acting as a customer advocate to liaise with department heads for resolution.