APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Experience managing complaints and objections effectively and professionally
• Customer service focus with the ability to analyze, research, and respond to moderately complex customer or agency issues and complaints
• Strong organizational, multi-tasking, and prioritizing skill
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Solid conflict management and decision-making skill

Wells Fargo is seeking an Escalations Representative in Line of Business Escalated Complaints as part of the Consumer and Small Business Operations. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience managing complaints and objections effectively and professionally
• Customer service focus with the ability to analyze, research, and respond to moderately complex customer or agency issues and complaints
• Strong organizational, multi-tasking, and prioritizing skill
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Solid conflict management and decision-making skills

Job Expectations:

• Must be able to attend full duration of required training period
• Willingness to work on-site at stated location on job opening

Compensation:

• Starting rate $24.75 per hour

Work Location:

• 2700 S Price Rd, CHANDLER, AZ 85286