APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Ability to manage a pipeline of work from assignment to completion.
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Strong time management skills and ability to meet deadlines.
• Exposure to Wells Fargo SHAW (System of record for packages and loan products)
• Service Members Civil Relief Act (SCRA) experience.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Wells Fargo is seeking a…

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to manage a pipeline of work from assignment to completion.
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Strong time management skills and ability to meet deadlines.
• Exposure to Wells Fargo SHAW (System of record for packages and loan products)
• Service Members Civil Relief Act (SCRA) experience.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

Job Expectations:

• This position requires compliance with all SCRA regulatory requirements and Wells Fargo’s compliance policies
• Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• Ability to work additional hours as needed
• Ability to provide and work from a home office
• Willingness to work on-site at one of the stated job locations as directed
• This position is not eligible for visa sponsorship

Location and Hours:

• Location: 800 S Jordan Creek Pkwy, West, Des Moines, IA 50266
• Schedule: Monday-Friday 7am-4pm
• Must be available to work a hybrid model where you will be working three days onsite and two days remote each week.