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Escalator Safety Ambassador Supervisor (Ref : 2600009H) at MTR Corporation

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

93.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Performance Monitoring, Scheduling, Record Keeping, Safety Instruction, Customer Service, Enquiry Handling, Crowd Control, Promotional Activities, Cantonese Proficiency, English Proficiency, Putonghua Proficiency

Industry

Rail Transportation

Description

Responsibilities Assist and supervise Escalator Safety Ambassadors to promote the escalator safety activities Monitor the performance of Escalator Safety Ambassadors, schedule shift roster and maintain leave and attendance records Deliver safety message to passengers and assist / instruct them to use the escalator in a safe manner Conduct survey during on duty To deliver good customer services including answering passengers’ enquiries Assist the station staff in crowd control when incidents occur Any other duties as directed by your supervisor e.g. promotional activities Required to wear uniform Requirements Completion of HKCEE/ HKDSE or equivalent with minimum 2 years’ customer services related experience Good command of spoken Cantonese, English and Putonghua Proactive and customer-oriented mindset Remarks Hourly rate is $93 and free travel on MTR network will be provided during employment Required to attend a mandatory 1-day training course on 9 July 2026 (details will be announced in due course) Employment period from 13 July 2026 to 23 August 2026 Required to work for 3 hours per day (exclusive of meal break) and 5 days per week (including Saturday or Sunday) Working in various stations in order to suit operational needs Applications You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department (Railway Operations), MTR Corporation, G.P.O. Box 9916, Hong Kong (attention: Mr. Chung) All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed

Responsibilities

The role involves assisting and supervising Escalator Safety Ambassadors to promote safety activities, monitoring their performance, and delivering safety messages to passengers. Additionally, the supervisor will handle customer service inquiries and assist with crowd control during incidents.