eServices Specialist II at Jackson County Bank

Seymour, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-oriented, Interpersonal skills, Organizational skills, Self-disciplined, Professionalism, Customer service, Problem solving, Troubleshooting, Analytical thinking, Multitasking, Prioritization, Computer skills, Microsoft Office, Written communication, Verbal communication, Coaching

Industry

Banking

Description

Description Responsible for effectively monitoring, maintaining, and supporting all aspects of Retail Online Banking, Debit Cards and ATMs. Effectively provide support for eServices Analyst I in a backup capacity. Also provides support for basic Business Online setups as needed. Provide phone support to customers as well as to Banking Center Sales Staff and Treasury Management Staff as needed. Performs research to resolve issues, educates customers and promotes JCBank’s products and services. Composes and updates documentation and training material for business customers and JCBank employees. Requirements SKILLS, KNOWLEDGE AND/OR ABILITIES · Detail-oriented individual · Excellent interpersonal skills · Excellent organizational skills · Self-disciplined with the ability to work independently · High level of professionalism and customer service experience · Deep knowledge of Bank’s products, services, and processes · Knowledge of Bank policies and procedures in regard to deposit operations, electronic banking, and business services · Problem solving skills and ability to troubleshoot technical issues · Analytical thinker · Multitasks effectively, prioritizes work, and adapts to changing needs · Strong computer skills to include Microsoft Office programs · Excellent written and verbal communication skills · While this individual will have no direct reports the individual must possess the ability to coach, guide, mentor, and educate both internal and external customers. · Practices empowered decision-making skills through cognitive thinking and actively listening to the needs of customers both internal and external. EDUCATION, TRAINING AND/OR EXPERIENCE · Associates degree preferred · 3-5 years of Deposit Operations or Treasury Management experience preferred.

Responsibilities

This role is responsible for monitoring, maintaining, and supporting Retail Online Banking, Debit Cards, and ATMs, while also providing backup support for eServices Analyst I and basic Business Online setups. The specialist will offer phone support to various staff and customers, conduct research to resolve issues, educate customers, and develop training materials.