eShop Associate at Harmons

Santa Clara, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

17.91

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order fulfillment, Attention to detail, Communication skills, Interpersonal skills, Math skills, Organizational skills, Microsoft Office, Product knowledge, Food safety, Multitasking, Email support, Phone support, Time management

Industry

Description

$15.00 - $17.91 PER HOUR GENERAL PURPOSE: The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons’ customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use through delivering an exceptional customer service experience. This person will respond to customers’ orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will provide excellent customer assistance via email support and phone support. ESSENTIAL DUTIES & RESPONSIBILITIES: Follows established departmental and store policies and procedures Receive and check incoming eShop orders Assemble orders as necessary to match individual eShop invoices Review and inspect orders ensuring that the correct specifications have been met Confirms pricing accuracy and signage for all products, paying particular attention to ad items Provide customer support efforts by using product knowledge Constantly be in touch with the daily updates and requirements of the customers Helps ensure product descriptions are accurate by communicating opportunities to support team Increase traffic to the website and strengthen Harmons’ customer loyalty Contacts customers to clarify requests Shop a minimum of 100 units per hour Multitask by shopping for multiple orders at the same time Label temperature-controlled products correctly and store in the correct bags to ensure food safety Ensure customers receive all items by scanning each label before placing in customers’ vehicles Provide continuous improvement to website conversations and customer engagement Assists as needed to ensure the success of eShop department as a whole MARGINAL DUTIES & RESPONSIBILITIES: Performs other job-related duties as assigned. NATURE OF WORK CONTACTS: Consistent and daily interaction with store associates Consistent and daily interaction with customers Consistent and daily interaction with support team TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired knowledge, skills, and abilities: High school diploma or equivalent GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities: Working knowledge of computers including Microsoft Office Excellent interpersonal and communication skills are essential Ability to interpret policies and procedures Working knowledge of internet technology Basic math and organizational skills Demonstrate verbal and written communication skills Must enjoy working with and handling grocery products Great attention to detail with accuracy Able to work efficiently in a fast-paced environment Ability to clearly understand and respond appropriately to the issues that customers present Ability to demonstrate empathy and prioritize customers issues Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, wet, and changing weather conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 50 pounds from location to location. We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

Responsibilities

The eShop Associate is responsible for accurately selecting and packing online grocery orders while ensuring product quality and freshness. They provide exceptional customer service through email and phone support while maintaining efficient order processing and store inventory standards.