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ESM Tech Lead at HEXAWARE

, , India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM Implementation, ServiceNow Scripting, Service Portal Development, REST Integration, SOAP Integration, Authentication Knowledge, Domain Separation, ServiceNow Discovery, Service Mapping, Event Management, Orchestration, Custom Application Development, LDAP Implementation, Active Directory, SSO Implementation, Flow Designer, Performance Analytics

Industry

IT Services and IT Consulting

Description

Must Have Experience · Experienced in implementation of ITSM solution using industry best practices · Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound · Good experience of Service Portal and widget creation · Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation · Knowledge of Authentication via Auth 2.0, certificates and Mid Server · Implemented ServiceNow project in Domain separated instance · Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. · Good knowledge of MID Server installation and management · Experience of custom applications development · Experience of LDAP/Active Directory/SSO implementation · Experience of Orchestration use case implementation Good to have Experience · Knowledge of Flow Designer, Integration Hub · Worked on Discovery, Service Mapping, Event Mgmt · Worked on CSM, HRSD, GRC, ITBM · Experience in working on Performance Analytics · Design and modification of ServiceNow Service Portal. · Review existing set up and provide best practice recommendations in line with the OEM · Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. · Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional · 3+ years of experience with ServiceNow required · 5+ years of experience with IT Industry required Academics · Certified System Admin · CIS-ITSM, Certified Application developer · ITIL Foundations certification is preferred. · Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

The ESM Tech Lead will be responsible for implementing ITSM solutions using industry best practices and developing ServiceNow applications. The role requires hands-on experience with ServiceNow scripting and integration, as well as project implementation in domain-separated instances.