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ESM Tech Lead at HEXAWARE
, , India -
Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ServiceNow CMDB, CSDM, Discovery, Service Mapping, Integration, JavaScript, Glide APIs, IT Infrastructure, ITIL Processes, Stakeholder Management, Communication Skills, Leadership, Mentoring, Detail-oriented, Process-driven

Industry

IT Services and IT Consulting

Description
CMDB Tech Lead ================ Job Title: ServiceNow CMDB Technical Lead Experience: 8–12+ years overall, 5+ years in ServiceNow CMDB / ITOM Role Summary Seeking a ServiceNow CMDB Technical Lead with strong expertise in CSDM, Discovery, Service Mapping, and integrations to design, govern, and optimize an enterprise CMDB aligned to business services. Key Responsibilities • Lead CSDM-aligned CMDB architecture, CI modeling, relationships, and lifecycle management. • Drive ServiceNow Discovery across on prem, cloud, and hybrid environments. • Design and maintain Service Mapping (top down and horizontal). • Implement CMDB integrations using REST, and third party tools. • Configure and manage IRE, reconciliation, and data normalization. • Establish CMDB governance and data quality using CMDB Health dashboards. • Provide technical leadership, mentoring, and stakeholder collaboration. Required Skills • Strong hands-on experience with ServiceNow CMDB, CSDM, Discovery, and Service Mapping • Integration experience with Intune and Qualys • ServiceNow scripting (JavaScript, Glide APIs) • Strong understanding of IT infrastructure and ITIL processes Soft Skills • Strong stakeholder management and communication skills • Ability to translate technical concepts into business terms • Leadership and mentoring capability • Structured, detail-oriented, and process-driven mindset ________________________________________ Preferred Qualifications • ServiceNow certifications: o Certified Implementation Specialist – Discovery o Certified Implementation Specialist – Service Mapping o Certified System Administrator (CSA) • Experience with ITOM Visibility, ITAM, and APM • Experience in large-scale CMDB transformation or maturity programs
Responsibilities
Lead the architecture and management of a CSDM-aligned CMDB, ensuring effective CI modeling and lifecycle management. Drive ServiceNow Discovery and maintain Service Mapping while implementing integrations and establishing governance.