MINIMUM QUALIFICATIONS INCLUDE:

• High School Diploma or equivalent.
• Highly motivated self-starter with a strong work ethic.
• Communicates effectively and confidently, both verbally and in writing.
• Proficiency to troubleshoot hardware, software and explain current technology to end-users
• Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS.
• Ability to respond to help desk requests via telephone, help desk software, and email
• Ability to travel to different sites during the workday.

KNOWLEDGE, SKILLS, AND ABILITIES INCLUDE:

• Strong customer service orientation - dedication to customer needs; understanding the customer’s sense of urgency.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively

PREFERRED QUALIFICATIONS INCLUDE:

• Experience working in a K-12 school setting
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
  Salary: View Classification II (2) salary grid on page 4, section 2, and classification, page 5, section 2 on Educational Support Professional contract
  Work schedule: 6 hours/day; 5 days/week; school year
  Job Type or FTE: Part-time, school year
  Bargaining Unit: Educational Support Professional
  This position may be assigned to the district office or to a site.

MENTORSHIP PROGRAMS FOR TEACHERS AND EDUCATIONAL SUPPORT PROFESSIONALS

• Summer opportunities and more

RESPONSIBILITIES AND TASKS INCLUDE:

• Provide first-level installation, diagnosis, repair, and maintenance on all computing devices and peripheral classroom hardware and equipment, including network connections.
• Provide first-level technical support using procedures and tools established by District-Level Technical Support.
• Document daily activities in the work order system and escalate to second level as needed.
• Provide training and instruction in the use of classroom, mobile, and instructional technologies.
• Provide inventory of hardware and software as requested.
• Perform other comparable duties of a like or similar nature as assigned.