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Estágio em Customer and Partner Experience (End-User) at HP Law
Barueri, São Paulo, Brazil -
Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Attention To Detail, Data Accuracy, Communication Skills, Interpersonal Skills, Microsoft Office, Process Optimization, Customer Operations, Teamwork, Cross-Functional Collaboration, Spanish

Industry

IT Services and IT Consulting

Description
Description - Currently pursuing a degree in Business Administration, Industrial Engineering, Economics, Information Systems, or related fields. - Attention to detail and a commitment to data accuracy. - Good communication and interpersonal skills; comfortable working in cross-functional and cross-country environments. - Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook). - Interest in process optimization and customer operations is desirable. - Effective communication, collaborative mindset and teamwork skills in cross-functional environments. Spanish is a plus. LI-POST Job - Administration Schedule - Full time - Support the execution and monitoring of operational processes across customer accounts (e.g., onboarding, contract management, issue resolution). - Collaborate with cross-functional teams (Sales, Finance, Customer Support, Delivery) to ensure a seamless customer experience. - Assist in updating and maintaining account records and operational documentation in relevant systems and tools (e.g., CRM, ERP). - Participate in data analysis and KPI tracking for account health, operational efficiency, and customer satisfaction. - Identify and document process improvement opportunities based on recurring issues or workflow inefficiencies. - Prepare reports and dashboards to support operational reviews and business insights.

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Responsibilities
Support the execution and monitoring of operational processes across customer accounts and collaborate with cross-functional teams to ensure a seamless customer experience. Participate in data analysis and identify process improvement opportunities based on recurring issues.