Estate Ambassador at OVID Napa Valley

St. Helena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

30.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury hospitality, Guest service, Wine knowledge, Communication skills, Interpersonal skills, CRM systems, Microsoft Office, Event support, Inventory coordination, Order processing, Relationship building, Attention to detail, Professionalism, Viticulture knowledge, Winemaking knowledge

Industry

Wine & Spirits

Description

Description Estate Ambassador — OVID Napa Valley Some visits are enjoyed. The rare ones are remembered. High above Napa Valley on the volcanic slopes of Pritchard Hill, OVID Napa Valley crafts wines of depth, structure and precision—limited-production expressions shaped by place, intention and a spirit of exploration. Every bottle reflects a commitment to thoughtful winegrowing and disciplined winemaking. The same philosophy defines our approach to hospitality. We are seeking an Estate Ambassador to help bring the OVID experience to life—welcoming guests with warmth, authenticity and care while guiding intimate tastings and estate visits that reveal the story behind the wines. The Role As an Estate Ambassador, you are a steward of the guest experience. You create thoughtful, personalized visits that reflect the character of the estate while building meaningful connections with each guest. You will host tastings and tours, support the daily rhythm of the estate and contribute to a hospitality program grounded in precision, consistency and genuine connection. What You’ll Do Deliver Thoughtful Hospitality · Host intimate tastings and estate tours aligned with OVID’s hospitality standards · Create welcoming, tailored experiences that reflect a quiet, elevated approach to service · Guide guests through wine selections with clarity and authenticity · Share knowledge of OVID’s vineyard, winemaking and philosophy in an engaging and approachable way · Maintain tasting spaces and guest areas with careful attention to detail · Support private tastings, events and daily hospitality operations Build Relationships · Develop genuine connections with guests, collectors and trade partners · Conduct thoughtful follow-up and outreach to maintain engagement over time · Capture guest preferences and insights to support a highly personalized experience · Collaborate with the team to create opportunities for meaningful guest interaction Support Operations · Assist with daily setup and breakdown of tastings and tours · Support order processing, inventory coordination and guest record management · Help maintain a seamless flow of the guest experience throughout the day · Partner with winemaking and marketing teams to stay current on wines and estate activity · Contribute to a collaborative team environment focused on continuous refinement Requirements Who You Are You are naturally attentive and composed, with a genuine interest in people and a curiosity for wine. You bring a thoughtful, detail-oriented approach to your work and understand that exceptional hospitality is defined by consistency, intention and care. You are comfortable engaging with discerning guests, take pride in your work and value being part of a small, focused team. Qualifications · 2–3 years of experience in luxury hospitality or high-touch guest service · Strong interpersonal and communication skills · Confident, professional presence aligned with a luxury environment · Interest in wine, with a desire to deepen knowledge of viticulture and winemaking · Experience with CRM systems and Microsoft Office preferred · Availability to work weekends and holidays The Environment This role is based at the OVID estate in St. Helena, CA, within a dynamic hospitality setting that includes both indoor and outdoor experiences, as well as occasional time in cellar environments. The position requires standing for extended periods, lifting up to 40 lbs., and the ability to manage multiple responsibilities throughout the day. If you believe that hospitality should feel personal, intentional, and enduring—we invite you to be part of the OVID experience.

Responsibilities

The Estate Ambassador is responsible for hosting intimate wine tastings and estate tours while providing personalized, high-touch hospitality to guests. They also support daily estate operations, including inventory management, order processing, and maintaining the presentation of guest areas.