TEAM

To lead, manage and develop the Paddington Gardens Management team.
Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team.
Develop the site team to ensure excellent customer focused service delivery.
Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations.
To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service.

PURPOSE OF THE ROLE

A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development.

KEY RESPONSIBILITIES

Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers.
Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team.
Develop, implement and maintain management systems for all buildings, facilities and estate areas.
Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements.
Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures.
Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations.
Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required.
Support and contribute to occupiers (residential and commercial) communications channels as required.
Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements.
Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens
Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions
Carry out any reasonable duties as required by the Savills Residential Management team.