At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

QUALIFICATIONS

• MIRPM qualification required
• Other property qualifications (eg. RICS) are desirable.

EXPERIENCE

• 8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management
• Strong experience of budget management, financial control and delivering cost-efficiency
• Experience in managing office staff
• Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc)
• Detailed working knowledge of building management, systems maintenance and repair projects
• Customer relationship management

SKILLS

• Excellent time management, prioritisation, delegation and project management skills
• Excellent numeracy/analytical skills and competency in dealing with financial information
• Excellent communication skills – letter writing and the written and verbal presentation of information
• Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.
• Excellent people skills – an ability to adapt your style as required
• Excellent commercial skills – demonstrate a savviness and awareness of commercial reality

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

We operate a hybrid working model at Encore with 2 days in our Nottingham office and 3 days working from home

The Estate Manager – Team Leader is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 4 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme, communicating with key stakeholders (chairing meetings and writing letters/reports) and managing, supporting and leading the team.