• Job Title: Estate Services Manager (Please note, this role will be internally known as a Location Manager)
• Location: Meadow Court, Southampton
• Hours: 36 per week
• Salary: £34,800 per annum, plus an additional responsibility allowance.
  Working with different individuals every day, an Estate Service Managers job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
  The Estate Services Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.

TO VIEW A FULL JOB DESCRIPTION FOR THIS ROLE, PLEASE COPY AND PASTE THE LINK BELOW:

https://bit.ly/3X1HdXz

YOU WILL BE RESPONSIBLE FOR:

• Managing properties and supporting residents to be able to live independent lives
• Listening to residents and dealing with issues before they become a complaint.
• When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed.
• Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
• Connecting with residents, to encourage inclusion in social events both internally and in the wider community

THIS POSITION WILL ALSO INCLUDE ADDITIONAL RESPONSIBILITIES, WHICH WILL INVOLVE:

• Overseeing a Food and Beverage Cafe - Ensure the smooth running of the Cafe and Shop, including all stock control and stock delivery, budgets, turnover and cash management.
• Full regulatory and compliance in accordance with hospitality offering and EHO.
• Work with Maintenance Operatives to ensure all onsite maintenance, health and safety and property management protocols are delivered in line with policies and expectations