Key Responsibilities: Car Parking Database Management: Develop, maintain, and update our car parking database, running and monitoring reports to ensure smooth operations. Effective Communication: Act as the first point of contact for the department, handling complex and sensitive enquiries from stakeholders. Youll need to communicate effectively and sensitively, referring to other team members when necessary. Data Entry & Archiving: Accurately input data into the department database, ensuring proper data storage and archiving in line with procedures.
Complaint Handling: Address and resolve complaints, following standard operational policy. Youll de-escalate issues where possible and escalate to the right person when necessary. Problem-Solving: Provide exceptional communication and problem-solving, whether face-to-face or over the phone, ensuring all stakeholders receive prompt and helpful responses. Supporting Staff and Service Users: Be empathetic and understanding, especially when dealing with sensitive or difficult situations, offering a calm and reassuring presence.
Teamwork and Collaboration: Attend regular departmental meetings, contribute ideas, and work collaboratively with colleagues to build a positive team culture. Data Collection & Analysis: Assist with gathering statistical data and use your skills to extract, analyse, and present complex data in an easy-to-understand wa

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