Esthetician at Holbrook Life Management- Woods

Woodstock, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service Standards, Health And Safety Compliance, Client Consultation, Facials, Waxing, Technical Proficiency, Product Knowledge, Client Education, Team Collaboration, Cultural Sensitivity, Attention To Detail, Empathy, Communication, Customer Service, Skin Care Expertise

Industry

Real Estate

Description

Description The Spa at Holbrook Esthetician performs various facial and waxing techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of skin care and facial services, assessing client needs, adhering to spa protocols and sanitation standards, recommending skin care products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory. Represents the know-how, attention to detail, and elegance of The Spa at Holbrook. Deliver a luxurious, five-star client experience that embodies Holbrook’s values of Luxury, Hospitality, and Wonder. Requirements RESPONSIBILITIES · Luxury Service Standards o Provide a warm welcome using each client’s name. o Anticipate comfort needs and adjust environment accordingly. o Conclude each treatment and service with a personalized farewell and skincare recommendation card, and invitation for the future service. · Health, Safety, and Sanitation o Adheres to OSHA, ADA, and Georgia State Board of Cosmetology standards. o Complies with all product safety and device usage requirements under FDA and state law. o Ensures all sanitation and disinfection procedures promote client confidence and visible cleanliness. o Maintains a tranquil environment where safety and relaxation coexist. · Client Consultation o Conduct thorough client consultations to understand individual skin health histories, preferences, and any specific concerns or conditions. o Tailor facial treatments based on the client’s needs and preferences. · Facials, waxing and other skin care treatments o Perform all menu offerings of skin care and facial techniques, inclusive of Hydrafacial therapies o Administer specialized esthetic treatments, including waxing and lash tinting. · Technical Proficiency o Demonstrate technical proficiency in various skin care modalities, staying updated on industry trends and innovations. o Utilize knowledge of skin, skin physiology, anatomy, and chemistry to address specific client concerns. · Maintaining Treatment Rooms o Ensure treatment rooms are clean, well-stocked, and prepared for each client. o Create a tranquil and comfortable environment conducive to relaxation. · Product Knowledge o Stay informed about skin care trends, ingredients, and products. o Educate clients on the benefits of different products and recommend home care routines to continue the work on their results at home. · Client Partnership and Education o Partners with clients to develop personalized skincare and wellness plans emphasizing education and consistency. o Provide clients with information on post-treatment care, including hydration, skin care regimens, hydration, and sun prevention practices. o Offer advice on lifestyle changes that may enhance the benefits of spa treatments. o Maintain 50% - 70% first time client retention and 75% - 85% returning client retention. o Make recommendations on Club and Spa Memberships · Health and safety Compliance o Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment. o Maintain a hygienic and safe environment for both clients and staff. · Client Education and Recommending Add-ons and Upgrades o Make recommendations of additional spa services or retail products based on the client’s needs and preferences. o Contribute to the achievement of sales targets through effective communication and product knowledge. · Continuing Education o Pursue continuing education opportunities to enhance skills and stay informed about new esthetic techniques and skin care therapies. o Attend workshops, training sessions, and industry conferences. o Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards. · Client relationship management o Build and maintain positive relationships with clients, fostering a sense of trust and comfort. o Solicit and respond to client feedback to ensure continuous improvement. o Maintain 75% - 85% rebooking rates. o Achieve Client Retention Rates of 50% - 75% · Team Collaboration o Collaborate with other spa team members, including massage therapists, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience. o Attendance and arrivals are timely to ensure client and treatment area preparation are on point. o If needing time off your schedule, you must acquire another team member to cover your schedule. · Cultural Sensitivity o Demonstrate cultural sensitivity and adapt skin care protocols and techniques to meet the diverse needs of our clients. · Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook. SKILLS AND COMPETENCIES At least 21 years of age Valid Driver’s License Active State of Georgia Esthetic License, dual licensing preferred Three (3) years’ experience working as an esthetician in a luxury establishment or with a luxury brand Excellent knowledge of luxury service standards Mastery of facial, waxing and advanced treatment techniques Team player Attention to detail Confident communicator Empathy Elite customer service provider Skin care regimen expert PHYSICAL DEMANDS AND QUALIFICATIONS • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. • Have frequent need to perform standing and walking activities related to inspecting environment. • Constant need to perform the following physical activities: grasping, turning, finger dexterity. • Frequently needs to stand for long periods of time. • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Responsibilities

The Esthetician performs various facial and waxing techniques and spa treatments while ensuring a luxurious client experience. They also manage administrative tasks and maintain treatment rooms to adhere to spa protocols and sanitation standards.