Estimation Technician

at  Canstar Restorations LP

COMPANY OVERVIEW

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood, or other structural trauma to their home/business.
We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

POSITION OVERVIEW

This position will work closely with the Project Management team to ensure compliance with insurer program compliance and prepare insurer required estimate reports. A estimator communicates with a variety of stakeholders in the organization to ensure photos and project data is correct in Xactimate and Symbility and then collects information as needed. This position requires someone who is a strong communicator, highly organized and possesses significant relevant experience working in the property damage restoration and insurance industry. This role will also assist with Canstar’s projects as needed.

WHO WE ARE LOOKING FOR:

A personable and well-organized individual with a strong administrative background is a perfect match for a Canstar HR Generalist. Experience working in a fast-paced environment focused on internal customer service will have you off on the right foot for this position. Other important attributes of a future ABK Estimator are:

• Thorough knowledge of insurer protocols
• Proficient in set up, dimensions and scopes
• Strong utilization of shortcut keys
• Strong knowledge of 50+ categories in Xactimate
• Utilize claim info, parameters, tokens, and thought is given to opening statements on each estimate.
• Thorough understanding of room ceilings, properties, missing walls, variables etc.
• Can handle large and complex claims with multiple levels, utilizing various sketch options, reference areas/blocks
• Able to correct system glitches and work arounds (e-service center as resource)
• Understands roofing, and valuation tool
• Thorough knowledge of price lists (including historical), coverage types, and opening/closing statements
• Able to create and retrieve macros
• Estimates are nearly error-free & capture a minimum of 95% of all materials and costs
• Proficient knowledge of Symbility/Core Logic
• Provide superior customer service internally and externally

• Review, translate and input Project Manager generated narrative scopes into Xactimate or Symbility
• Review photos and extrapolate work done on site into Xactimate or Symbility line items
• Utilize Docusketch for pre and post demo walkthrough
• Review subtrade quotes and invoices for translation into Xactimate or Symbility line items
• Prepare complete EME, ABA, CON, REP estimates
• Liaise promptly and respectfully with project teams, and other internal stakeholders, on estimates to ensure insurer program compliance
• Liaise promptly and respectfully with external stakeholders on estimate revisions, questions, explanations, via web portals as appropriate
• Provide project teams with clear and concise data on completed project margins (EME/ABA/CON phases specifically)
• Reverse emergency estimates to create complete repair estimates/scopes
• Read and understand HMA reports
• Read and understand completed moisture readings to extrapolate equipment and affected areas
• Update Estimating WIP with appropriate notes on delays, enter accurate dates
• Follow up with project teams to ensure timely estimate reviews
• Escalate non-responses to appropriate RDM for action
• Prepare reports to specific insurer protocols based on completed estimates
• Peer review junior estimator estimates for compliance with protocols and provide training/coaching, as required
• Review and understand insurer protocols

Health and Safety

• Ensure that self and others adhere to Canstar’s health and safety practices and procedures
• Ensure good housekeeping is kept to perform work safely and efficiently
• Understand safety policies and protocols
• Ensure that self and others on site are wearing all required PPE, when required