Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Estonian Speaking Customer Service for Aviation industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Estonian, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, CRM Systems, Travel Knowledge, Aviation Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian. Key Responsibilities Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian. Provide information on travel requirements, baggage policies, and service options. Assist customers with their bookings, modifications, and special requests in a timely manner. Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction. Document all customer interactions accurately in our CRM system. Collaborate with various internal teams to provide customers with accurate and timely information. Stay informed about aviation trends and company services to assist customers effectively. Fluency in Estonian (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, preferably in the aviation or travel industry. Strong communication and interpersonal skills, with a customer-focused mindset. Excellent problem-solving abilities and attention to detail. Proficient in managing multiple inquiries and prioritizing tasks efficiently. Familiarity with customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian. You will manage customer inquiries, provide information on travel requirements, and resolve complaints to ensure customer satisfaction.