ETCH Service Manager - (M3) - (TSMC Global acct.) at Applied Materials

Kaohsiung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Team Management, Technical Guidance, Collaboration, Coaching, Communication, Semiconductor Industry, ETCH Products, Account Planning, Continuous Improvement, Stakeholder Management, Proactive Communication, Performance Feedback, Career Planning, System Installation, Margin Enhancement

Industry

Semiconductor Manufacturing

Description

Manages professional Customer Engineers in TSMC global account, and is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers. Represent Applied's values and meet TSMC's expectations with responsiveness and technical professionalism. Foster strong collaboration across global CE teams (Japan/USA/Europe/Taiwan), promoting mutual respect and unified customer engagement. Support and coach regional CE teams constructively; focus on improvement rather than criticism. Build trust and alignment with local and global stakeholders, acting as one team with one voice to the customer. Strengthen customer relationships through proactive communication and engagement. Lead and develop CE team members through career planning, coaching, and performance feedback. Provide regular updates on business status, team changes, and product developments. Collaborate with Product Divisions to ensure effective technical support and training. Support mentoring and recognition programs to enhance team development. Participate in account planning and provide strategic support for system sales and service. Lead system installation planning and customer coordination to ensure smooth execution. Drive continuous improvement and margin enhancement initiatives aligned with customer needs. Over 7 years of experience in the semiconductor industry, including at least 2 years in people management or leadership roles Proven hands-on experience with ETCH products Prior experience supporting TSMC as a key customer Strong bilingual communication skills in English and Chinese (spoken and written)

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Responsibilities

The ETCH Service Manager manages professional Customer Engineers for the TSMC global account, ensuring team performance and results. This role involves fostering collaboration across global teams and strengthening customer relationships through proactive engagement.