ETF Operations Group Manager at Citi

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Process Improvement, Client Relationship Management, Risk Management, Auditing, Fund Accounting, Operational Delivery, Leadership, Communication, Strategic Management, Resource Management, Expense Management, Service Quality Measurement, System Testing, Cost Optimization, Performance Evaluation

Industry

Financial Services

Description

Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs Build and maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues Perform discovery and due diligence with clients and visits regarding service quality measurement Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps Work closely with senior management on identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization Work closely with Sales and CEs on client management and service improvement initiatives 6-10 years of relevant experience Experience in fund accounting Experience in accounting within financial services, strategic management, resource/expense management, and managing client relationships Experience in managing operational delivery Extensive knowledge of funds services and process Demonstrated leadership and management skills Ability to work in a team-oriented environment Consistently demonstrates clear and concise written and verbal communication Demonstrated Subject Matter Expert (SME) knowledge in related area Bachelor's degree/University degree or equivalent experience Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 16, 2025 ------------------------------------------------------

Responsibilities

Manage a team to achieve established goals and conduct personnel duties. Identify process improvement opportunities and manage client relationships while addressing complex customer issues.