ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager at pwc

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs, M365, Exchange Online, Entra ID, AD, LAN/WAN, QoS, Firewalls, Cisco SD-WAN, Contact Center Integrations, Cloud Administration, Analytical Thinking

Industry

Professional Services

Description

Line of Service Internal Firm Services Industry/Sector Specialism Management Level Manager Job Description & Summary Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. Lead end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption. Key Responsibilities Assess existing IT/telephony environments and identify gaps vs. global standards. Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365). Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies. Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions. Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout. Produce architecture documents, migration playbooks, and operations handover packages. Support adoption/change efforts and ensure smooth user transition to new voice capabilities. Required Expertise Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes). Solid knowledge of M365, Exchange Online, Entra ID/AD Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks. Experience in large-scale UC migrations and multi-country environments. Preferred Background Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC. Practical experience in contact center integrations and hybrid/cloud identity models Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

Design and deliver Microsoft Teams Voice and enterprise telephony solutions across complex IT environments. Lead architecture, migration planning, and rollout of unified communications while ensuring minimal business disruption.