ETS Analyst V - Major Incident Management at Navy Federal Credit Union

, , United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

163100.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Major Incident Management, Coordination, Recovery Efforts, System Monitoring, Documentation, Timeline Management, Team Coordination, Business Unit Notification, Process Improvement, ServiceNow Dashboarding, Data Manipulation, Research, Analytical Skills, Problem Solving, Planning, Organizational Skills

Industry

Financial Services

Description

Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at Navy Federal. When issues impact ETS (Enterprise Technology Services) services or systems, major outages may occur, which result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored as efficiently and effectively as possible. The team actively monitors systems and services, documents and timelines recovery efforts, manages and coordinates various support team activities, and notifies business units of potential impacts and on-going recovery efforts. The team is also responsible for providing continual process improvement suggestions for the major incident management service, and monitoring for weekend change activities and military pay days. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For® 2025 * Yello and WayUp Top 100 Internship Programs * Computerworld® Best Places to Work in IT * Newsweek Most Loved Workplaces * 2025 PEOPLE® Companies That Care * Newsweek Most Trustworthy Companies in America * Military Times 2025 Best for Vets Employers * Best Companies for Latinos to Work for 2025 * Forbes® 2025 America’s Best Large Employers * Forbes® 2025 America's Best Employers for New Grads * Forbes® 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2025 Handshake Early Talent Award From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page [https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits] of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Responsibilities

The Major Incident Management team drives coordination and recovery efforts for major outages impacting Enterprise Technology Services, operating 24x7 to restore services efficiently. Responsibilities include actively monitoring systems, documenting recovery timelines, managing support team activities, and notifying business units of impacts and ongoing recovery.