Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit
RXO.com
for more information and connect with RXO on
Facebook
,
X
,
LinkedIn
,
Instagram
, and
YouTube
.
Job Title: Operations Representative
Department: Customer Operations
Position Type: Full-Time Regular
Pay Basis: Salaried – Once Monthly
Travel: 0-5 days per year
Hours of Work: 40 hrs / week
Reports to: Manager, Operations
People Manager: No
How You’ll have an Impact:
You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary

Essential Functions:

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.

Essential Competencies:

Skills

• Communication – You will be speaking with customers over the phone & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key

Language Requirements

• Ability to speak English fluently
• Additional language proficiency/fluency is a plus

Progression:
Snr Operations Representative/Operations Lead
Based on performance and interview process
Preferred Education & Experience:
Customer service, operations and/or logistics experience
Other Duties:
Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills
• Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
• Free confidential Employee Assistance Programme (EAP) with qualified counsellors
• Enhanced maternity leave
• Enhanced paternity leave
• Free fruit in the office
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties