EXPERIENCE WITH END USER COMPUTING AND SCCM

• · Phone support experience necessary.
• · Technical Service desk or technical call center experience is necessary.
• · Disciplined, systematic problem solving skills required.
• · Windows Operating systems
• · Clients: Windows XP, Windows 10
• · Servers: Windows 2008/2012/2016
• · Knowledge of Active Directory
• · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
• · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• · Internet browsers (e.g. Explorer, Chrome, Firefox),
• · VPN and remote dial-in users
• · Support for laptop, desktops, and printers all models
• · PDA and blackberry support
• · Others: Adobe Acrobat and other common desktop applications like WinZip, etc

SOFT SKILLS

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

SUMMARY

As an EUC Consultant, you will be instrumental in delivering top-tier technical support and IT assistance to end users, ensuring seamless software troubleshooting and effective communication. Reporting to the IT Manager, your core skills in help desk operations and customer service will enhance user satisfaction. Your premium expertise in computer networking and desktop support, along with relevant knowledge of Microsoft Office and remote access software, will empower you to resolve issues efficiently. Join our team to contribute to a productive work environment and elevate the user experience across the organization.

Experience:

• EUC: 4 years (preferred)
• SCCM: 3 years (preferred

• Provide technical support and troubleshooting for end-user computing issues, ensuring timely resolution of software and hardware problems.
• Assist users with Microsoft Office applications, including Word, PowerPoint, and Outlook, while utilizing remote access software as needed.
• Maintain accurate records of support requests using BMC Remedy and ServiceNow.
• Collaborate with team members to enhance customer service and communication skills, ensuring a seamless user experience.
• Support desktop environments and manage user accounts through Active Directory.
  Job Type: Temporary
  Contract length: 6 months

Experience:

• EUC: 4 years (preferred)
• SCCM: 3 years (preferred)

Work authorisation:

• United Kingdom (preferred)