Key Responsibilities

• Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Maintain our MAC estate using JAMF services
• Maintain high levels of compliance across our end user estate to adhere to our security policies
• Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organisation's evolving needs and improve the resiliency and security of EUC services.
•  Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. 
•  Provide exceptional customer service and support to all employees regarding EUC-related concerns. Act as a primary point of escalation for inquiries to ensure high levels of user satisfaction.
•  Maintain Hachette’s identity & access management platform to enable seamless automation for starters, leavers and mover processes
•  Maintain and enhance our suite of meeting room tech and signage solutions
•  Implement, Maintain and Administer a variety of SaaS based solutions as required such as (Zoom, Dropbox, DocuSign, Adobe,..)

Note: You could be assigned to work on projects for our National offices and may be required to be on site there.

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required.

Who we are looking for

Skills/Knowledge/Personal Attributes:

  Positive, flexible and with a can-do attitude at all times.

  Fully focused on Customer Service Excellence – meeting and exceeding the customers’ expectations.

Requirements

• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 3 years of hands-on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• JAMF Accreditation
• Experience leading a team of IT professionals is added advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.