The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
This is an exciting opportunity to join a dynamic Technology team during a period of growth & development, the ideal candidate will posses experience within an EUC role and a proficiencies with Microsoft 365, EntraID and InTune alongside general troubleshooting skills and the drive to grow with us and support our strategy and vision.
This role requires UK National Vetting at SC level
Potential applicants can contact Craig Cummings at craig.cummings@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held on 21.5.2025 online via Teams.
The End User Computing (EUC) Technical Analyst will provide first/second/third line IT support for all NHSCFA employees. They are responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Additionally, they will be required to provide periodic Service Desk cover as necessary (call logging, triaging incidents and service requests). This is a Customer Centric role and the requirement to communicate and deal directly with NHSCFA staff and external Stakeholders is essential to enable the high standards of support required. The EUC Technical Analyst must be technically skilled and maintain the integrity and security of NHSCFA IT hardware and systems.
This role is London based and we offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Diagnosing and resolving software and hardware Service Requests and Incidents across a range of IT devices, audio-visual equipment and software applications; escalating these to other resolver groups if required.
Being an internal escalation point for other staff within the Technology User Services team.
Ensuring the team’s objectives and service level agreements are met.
Maintaining a first-class level of customer service, ensuring that all customers are treated efficiently with professionalism.
Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring services to the customer as soon as possible.
Adding to and ensuring knowledge base and knowledge records are accurate, up to date and relevant for our IT teams.
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Please refer the Job description for details