EUC Refresh Engineer - 12 months FTC at Telefonica Tech

Cambridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EUC Support, IT Refresh, Device Deployment, Communication Skills, Customer Service, Asset Management, Governance Processes, Laptop Configuration, End User Support, Time Management, Patient Support, Team Collaboration, Laptop Disposal, Healthcare Environment, Project Coordination, Configuration Management Database

Industry

Telecommunications

Description

Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking. Values: Open, Bold, Trusted Job Description This role is 100% on-site and does not allow for remote working. We are seeking an EUC Refresh Engineer to support a large-scale laptop refresh project within a complex and busy healthcare environment. The primary objective of this role is to ensure a smooth and seamless migration of end users from their existing laptop hardware to new devices. This will be delivered through scheduled Laptop Clinics run on-site. Key Responsibilities Pre-staging: Configure and prepare new laptop devices ahead of deployment. End User Support: Deliver 1:2:1 support sessions during scheduled clinic appointments, guiding end users through the setup of their new device and ensuring a smooth transition of critical applications. User Experience: Ensure users are fully operational on their new laptops within 30 minutes of their appointment start time. Collaboration: Work closely with the Project Manager to coordinate clinic flow and manage end-user arrivals. Asset Management: Complete governance tasks to accurately update the Configuration Management Database (CMDB) for effective asset tracking. Disposal: Manage the secure and compliant disposal of old laptop assets in line with customer requirements. Qualifications Previous experience in EUC (End User Computing) support, IT refresh, or device deployment projects. Strong communication and customer service skills, with the ability to provide patient and clear 1:2:1 support. Ability to work efficiently in a structured, time-sensitive clinic environment. Familiarity with asset management and governance processes. Must hold BPSS clearance (no higher clearance, such as SC, is required). Flexibility to work on-site full-time with potential overtime as required. Additional Information We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Responsibilities

The EUC Refresh Engineer will support a large-scale laptop refresh project in a healthcare environment, ensuring a smooth migration for end users. Key tasks include configuring new devices, providing one-on-one support, and managing asset disposal.