EUC Refresh Engineer - Contract - 12 months FTC at Telefonica Tech

Cambridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EUC Support, IT Refresh, Device Deployment, Communication Skills, Customer Service, Asset Management, Governance Processes, Laptop Configuration, End User Support, Transition Management, Time Management, Patient Support, Team Collaboration, Laptop Disposal, Setup Guidance, Configuration Management Database

Industry

Telecommunications

Description

Company Description This role is 100% on-site and does not allow for remote working. We are seeking an EUC Refresh Engineer to support a large-scale laptop refresh project within a complex and busy healthcare environment. The primary objective of this role is to ensure a smooth and seamless migration of end users from their existing laptop hardware to new devices. This will be delivered through scheduled Laptop Clinics run on-site. Job Description Key Responsibilities Pre-staging: Configure and prepare new laptop devices ahead of deployment. End User Support: Deliver 1:2:1 support sessions during scheduled clinic appointments, guiding end users through the setup of their new device and ensuring a smooth transition of critical applications. User Experience: Ensure users are fully operational on their new laptops within 30 minutes of their appointment start time. Collaboration: Work closely with the Project Manager to coordinate clinic flow and manage end-user arrivals. Asset Management: Complete governance tasks to accurately update the Configuration Management Database (CMDB) for effective asset tracking. Disposal: Manage the secure and compliant disposal of old laptop assets in line with customer requirements. Qualifications Previous experience in EUC (End User Computing) support, IT refresh, or device deployment projects. Strong communication and customer service skills, with the ability to provide patient and clear 1:2:1 support. Ability to work efficiently in a structured, time-sensitive clinic environment. Familiarity with asset management and governance processes. Must hold BPSS clearance (no higher clearance, such as SC, is required). Flexibility to work on-site full-time with potential overtime as required. Additional Information We believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Responsibilities

The EUC Refresh Engineer will configure and prepare new laptop devices for deployment and provide one-on-one support to end users during scheduled clinic appointments. They will ensure users are operational on their new laptops within 30 minutes and manage the disposal of old assets.