Job Title : Production Support Analyst 2 - EUC Support Engineer
Location :4511 Horizon Hill Boulevard 3rd Floor, San Antonio, Texas 78229 United States
Travel :25%
DEMONSTRATE BASIC KNOWLEDGE ACROSS OPERATING SYSTEMS, APPLICATIONS, AND TECHNOLOGIES
- Be able to work autonomously
- Understand the responsibility of your employer, while working under the direct operational direction of the client
- Advanced solve skills
- Good communication skills (written and verbal)
- Provides ongoing support of the standard hardware/software needs of the Cast Member
- Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
- Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
- Service delivery tool experience (ServiceNow experience a plus)
- Ticket management. Accept, manage, update, and close out tickets within guidelines
- Driving to various Disney locations (mileage expenses are reimbursable)
- Install and update operating systems and applications as required
- Assist level 1 and level 2 engineers solving issues
- Provide support functions for assigned projects requiring the level 2/3 engineer expertise
- Restoration of files and operating systems
- Be flexible, work as a team, be ready to work on all onsite services and projects
REQUIRED SKILLS:
- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
- 5+ years’ experience providing onsite support in an enterprise environment
- Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
- Extensive experience with Microsoft 365 product family
- Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
- Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
- Associate or bachelor’s degree desired
DESIRED QUALIFICATIONS:
- Working knowledge of Active Directory and secure LDAP
- Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
- Very strong working knowledge of Windows 10 and higher
- Very strong working knowledge of MAC’s (including JAMF)
- Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
- Working knowledge of CrowdStrike security platforms
- Experience with BitLocker disk encryption
- Tech Certifications (A+, Hardware, Microsoft certifications a plus)
DESIRED SKILLS:
- Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
- From the above, ensure you communicate when there is any deviation
- This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
- Have a full, clean driving license
- Have access to a roadworthy vehicle
CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANIZATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS USING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELED BY ITS MARKET LEADING CAPABILITIES IN AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2023 GLOBAL REVENUES OF €22.5 BILLION.
Get The Future You Want | www.capgemini.com
Linked-in
Google