EUC Technical SME
Role Profile
Department Description
Digital Operations (part of Infrastructure and cloud) is responsible for delivering the EUC (End User Computing) roadmap, strategy, and standard methodologies ensuring alignment between the EUC program and business-as-usual (BAU) operations.
Team Description
The VDI Team are entrusted with engineering, supporting, and the adminsistration of all Group VDI infrastructure.
As part of the Desktop and Mobile Team, their focus is on proactively delivering and running VDI-related corporate infrastructure for the London Stock Exchange Group. This includes management of various architectural components and services in collaboration with other technology functions within the Infrastructure and Cloud group.
Role Description
Working with the Manager of VDI Products, the successful candidate will be based in London. This is a technically hands-on and demanding role, centred on the architecture, delivery, and optimization of end-user environments. The candidate will play a key role in delivering a leading employee experience by ensuring access to best-in-class platforms that empower staff to perform at their best.
Key Responsibilities

Strategy, Planning & Architecture

• Collaborate with Product Owners across VDI, Desktop & Mobile, Collaboration, and Voice to define and implement strategic change initiatives within Digital Operations.
• Develop and maintain the EUC technology roadmaps, ensuring they are secure, current, and aligned with evolving business needs.
• Partner with Group Technology Architecture to ensure all solutions adhere to established delivery methodologies and align with the organization’s architectural roadmaps.
• Prepare comprehensive architectural documentation for new solutions and present proposals to the appropriate Infrastructure Review Forum for approval.
• Stay updated with emerging trends and technologies, actively seeking opportunities for continuous learning and skill enhancement.

Delivery & Execution

• Ensure all engineering activities adhere with the Change Lifecycle and align with the organisation’s project delivery methodology.
• Define and implement processes to monitor and maintain compliance with security and software policies throughout the organization.
• Be responsible for change control processes, ensuring accurate documentation, data collection, forecasting, and the continuous updating of plans. Handle quality reviews and report on alignment to established standards.
• Demonstrate strong written and verbal communication skills, providing clear and concise updates while keeping management advised of progress.

Governance, Compliance & Risk

• Collaborate with Product Owners to develop and implement remediation plans for audit findings.
• Ensure that Desktop and Mobile teams follow Group-wide Incident, Problem, and Organisational Change processes.
• Proactively identify and mitigate operational risks, with a focus on resilience, stability, and risk management.

Operational Management & Support

• Have sight of capacity planning and be responsible for End-of-Life (EOL) and End-of-Support (EOS) tracking across the VDI estate.
• Work closely with Product Support Teams and the Group Service Desk to continuously enhance customer service and improve the end-user experience.
• Take ownership of challening technical issues, ensuring timely resolution with clear communication to customers
• Establish rapport with all customers, consistently setting and meeting end-user expectations.

Leadership & Representation

• Demonstrate strong leadership and team-building abilities, adopting a hands-on, can-do demeanor, and leading by example to mentor and develop less experienced colleagues.
• Skilled in setting clear objectives, agreeing expectations, and evaluating progress, while

considering the impact of changes.

• Influence IT teams and senior management to make informed, successful decisions.
• Serve as a key member of the VDI Leadership Team, ensuring compliance with IT standards and supporting IT Controls, Audit, and Compliance requirements.
• Facilitate effective collaboration with technology teams and business units, ensuring the timely and efficient flow of communication to key customers.
• Working with global support teams as necessary.
• Diagnose and resolve system issues promptly, collaborating with vendor support for servers, software, and hardware, either independently or alongside team members.
• Maintain a high level of attention to detail, building productive and professional relationships with both internal and external customers.
• Resolve complex or unusual problems by exploring innovative solutions and alternative approaches when conventional methods are not sufficient.
• Develop practical, realistic plans to meet objectives, demonstrating persistence and a focus on delivery.
• Continuously work to enhance the efficiency and effectiveness of Desktop and Mobile teams, adopting and selling an SRE (Site Reliability Engineering) approach to automate processes and reduce manual effort.

Candidate Profile / Key Skills
Advanced Technical Knowledge of VDI Products and large scale VDI deployments.

Essential

• AWS Workspaces

Please refer the Job description for details