KEY REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 10 years’ experience working with all aspects of End User Computing services, with 5+ years’ experience in 3rd party supplier management and service level management
• 3+ years’ experience in leading, motivating and developing a high-performing team
• An ITIL Service management certification v3+ or equivalent experience
• Strong knowledge and experience of EUC Workplace technologies and Microsoft 365 Environment
• Proven process design, improvement, and implementation experience
• Knowledge of security standards and best practices, including ISO 27001 and NIST
• Knowledge of data backup and disaster recovery processes
• Self-starter with proven analytical and problem-solving skills
• Strong verbal and written communication skills
• Strong team player with a growth mindset

ABOUT US

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

• Develop the operating plan and associated budget for the end user computing and Microsoft 365 environment
• Lead the design, configuration, and deployment of desktop, laptop and other endpoint technologies in a distributed environment
• Work with Managed Service Providers to ensure that software distribution, patch management and other service issues are resolved in line with service level agreements
• Work closely with the Managed Service Provider to manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive for Business
• Oversee the management and performance of the company’s unified communications and collaboration services ensuring availability, reliability, and security of the service
• Ensure all incidents and service requests relating to end user computing, messaging and communication services are resolved in line with service level agreements
• Participate in projects where end user computing and the Microsoft 365 Platform are key enablers
• Implement new features and updates in the Microsoft 365 environment
• Ensure the security and compliance of the Microsoft 365 environment
• Collaborate with the Business and other IT stakeholders to understand their needs and provide solutions
• Create and maintain documentation for Microsoft 365 configurations and procedures
• Develop and implement policies and procedures for Microsoft 365 usage
• Manage user accounts, licenses, and permissions in Microsoft 365
• Ensure data backup and recovery processes are in place for Microsoft 365 services
• Advise on optimisation and management of existing license estate
• Educate stakeholders and promote license best practice
• Maintain the Software Asset Management tool to ensure information therein is up-to-date and relevant