INTRODUCTION

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.

EDUCATION AND EXPERIENCE

• BS degree in engineering or equivalent combination of education, skills and experience will be accepted
• Minimum of 3 years of relevant experience and/or technical EUV system knowledge focused on execution and troubleshooting is preferred.
• Minimum of 1 year project coordinating experience preferred

SKILLS

• Ability to motivate, drive, steer and influence without power at all levels of the organization.
• Ability to thrive in a very dynamic (ever-changing plans from the customer) and high pace environment.
• Keep a helicopter view and able to act on available information and provide options to the customer.
• Ability to think on your feet and make decisions with the best interests of customer and ASML in mind.
• Clear and effective communication skills required.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Open for cultural differences and able to work with a site of different cultures and WOW.
• Must take ownership in driving for solutions and ensures escalations take place.

ROLE AND RESPONSIBILITIES

The EUV System Lead will report to the EUV Operations Planning and Prep manager and be responsible for SD and USD execution progress and reporting while being the local EMO PL for USD/XLD events. The ownership and focus while handling all resources and constraints will support us to be able to meet ASML and customer business targets.
This position (combination of execution coordinator and escalation lead) will play a pivotal role in the daily operations, liaising between the fab team, Tech support along with the customer on driving the overall dynamic plan for the EUV fleet. This job offers high visibility and puts in close contact with the customer on a daily basis. This role requires a general EUV system knowledge

Main responsibilities:

• Maintain overview of the EUV fleet status and main contact point for operational status of the site.
• Interface with the customer on the machine health & performance, Unscheduled/Scheduled Downs status and work planning related to your machines
• Drive progress of SD(scheduled downs) and USD (un-scheduled downs) actions by staying aware of all constrains and recourses, while keeping all internal and external stakeholders aligned.
• In case of Unscheduled downs, work with ASML team to recover the system ASAP and together with the customer, explore the possibilities of pulling in planned work and act as the local EMO PL.
• Interface with Fab team and Tech support on operations, planning and prep.
• Work with the tech support team to drive customer priorities on technical issues.
• Leading or participating in continuous improvement projects towards getting the operations Lean and cost effective.
• Maintaining machine Key Performance Indices (KPIs) and planning course-correcting actions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
• The employee is occasionally required to move around the campus.
• The employee may occasionally lift and/or move up to 20 pounds.
• The environment generally is moderate in temperature and noise level.
• Must be able to read and interpret data, information, and documents